Last Updated: June 8, 2026

Return Window

You have 30 calendar days from the date you receive your item to request a return.

*(This is our “30-day hassle-free returns” policy.)*

Eligibility Conditions

Returns are accepted for:

  • Quality-related issues (manufacturing defects, shipping damage, functional problems) – Free return shipping provided
  • Change of mind (you simply changed your mind, or the product doesn’t meet your expectations) – Customer is responsible for return shipping cost

To be eligible for a return, the item must be:

  • Unused and in its original condition (for change-of-mind returns)
  • In original packaging with all accessories and tags
  • For quality issues: proof of the issue (photos or video) is required

Non-Returnable Items

The following are not accepted for return:

  • Normal wear and tear
  • Damage caused by misuse, accident, or improper care after delivery
  • Items missing original packaging or components (unless due to our error)

Return Process

  1. Contact us at [email protected] within 30 days of delivery, specifying whether the return is for a quality issue or change of mind. Provide your order number and (for quality issues) clear evidence.
  2. We will review your request within 1–2 business days. If approved, you will receive a return authorization.
  3. For quality issues: You will receive a prepaid return shipping label (free return shipping).

For change of mind: You will be responsible for return shipping costs. We can provide a shipping label and deduct the cost from your refund, or you may use your own carrier.

  • Pack the item securely and ship it to the address provided.
  • After we receive and inspect the returned item, your refund will be processed.

Return Shipping Cost

  • Quality issues: Free return shipping (we provide a prepaid label)
  • Change of mind: Customer pays return shipping

Restocking Fee

No restocking fee.

Return Address

2323 Race St

Philadelphia, PA 19103

United States

(Please use the return label provided or contact us for the correct shipping address. Do not send returns without authorization.)

Refund Processing Time

  • Refund processing: 1–2 business days after we receive and inspect the returned item
  • Refund posting time: After processing, please allow 7–10 business days for the refund to appear on your original payment method (depends on your bank or card issuer)

Refund Method

Refunds are issued back to the original payment method used at checkout.

Hassle-Free Commitment

We aim to make returns as simple as possible. If you have any questions during the return process, contact us at [email protected] and we will assist promptly.